21 Cross-Sector Thought Leaders Share Their Strategies On Harnessing The Optimal Tools & Technologies To Create Outstanding Customer Journeys, Leverage The Voice Of The Customer With Clever Data Ma...
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21 Cross-Sector Thought Leaders Share Their Strategies On Harnessing The Optimal Tools & Technologies To Create Outstanding Customer Journeys, Leverage The Voice Of The Customer With Clever Data Management, Empower Employees To Drive A Customer-Centric Culture & Excellent Frontline Customer Service & Impact
1.Guarantee First-Rate, Seamless Customer Journeys: Maximise brand presence, exposure, engagement and consistency across multiple customer touchpoints
2. Exploit Cutting-Edge Tools, Technologies & Innovations: Extract real value from the latest technologies set to disrupt the customer experience landscape
3. Leverage The Customer Voice, Exceed Expectations: Tap into consumer feedback to align your organisation with customer demands
4. Extract Actionable Insights From Customer Data: Mission-critical customer insights through savvy data analysis – what makes your customers tick?
5. Empower Employees To Live & Breathe A Culture Of Customer-Centricity: Drive an ethos of customer satisfaction and upskill staff to deliver optimal experiences
6. Streamlined, Optimised Digital Touchpoints: Quick and easy wins to minimise customer and employee pain points across social and digital channels
7. Measure Engagement, Impact & ROI: Drive continuous improvement and convince senior stakeholders of the bottom-line impact
8. Deliver Exceptional Frontline Customer Service: Minimise discontent and boost loyalty with authentic and efficient frontline customer experiences
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