SMi’s CPD accredited masterclass, Neither Customer nor Consumer – a New Model for Water Utilitieswill consider the current experiences and methods utilities relate to their customers, and assess the effectiveness of that relationship in meeting users and providers demands. Fresh challenges in the sector will be assessed and we will consider if it would be more effective to consider a new relationship based on water users and active participants in the whole water cycle for utilities to engage with commercial, domestic and political stakeholders in the sector.
Benefits of attending:
For further information and the opportunity to register, visit http://www.smi-online.co.uk/waterutilitiesmodel7.asp
08.30 Registration & Coffee
09.00 Chairman's Opening Remarks
09.10 Water privatisation and the rise of the customer – a global perspective
09.50 UK water utility strategies , customer priorities and regulation
10.30 Morning Coffee
11.00 The new stresses threatening the customer dynamic
11.40 Possible futures in the UK water landscape
12.20 (How) Can water utilities stay ahead of the wave?
13.00 Chairman’s Closing Remarks
• Directors/heads of Strategy
• Directors/heads of Operations
• Directors/heads of corporate affairs
• Directors/heads of customer services
• Directors/heads of environment
• Directors/heads of regulation
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