11th February 2010
Melville has appointed Rachel Macdonald to the position of Customer Service Centre Manager. Based at the new, purpose built customer services facility Rachel will be responsible for establishing and developing the cornerstone of Melville Prism.
Rachel joins Melville from Teletech UK, a leading international business process outsourcing company and brings over 10 years of leadership experience in contact centre, customer service and customer relationship environments to Melville Prism.
Nick Marshall said: “We are delighted to have made this important appointment. The investment made by Melville in Prism is substantial and no more so than in the critical area of customer contact. Rachel has the knowledge and experience to drive this major service innovation as the company moves to a seamlessly integrated approach to dealing with all its customers.”